Quality and environment policy

DEMECO sets itself as the primary objectives of its business

• the satisfaction of the needs and expectations of our customers (customer satisfaction)
• innovation and continuous improvement of the organization, products and service.

With the belief that “doing things right from the first time” brings concrete benefits to the company and customers to an extent that results in the satisfaction of both, the strategy consists of

1. Maintain a quality system in compliance with ISO 9001 in order to give adequate confidence to the customer on all phases of our activity, from the acquisition of orders to the shipping of the product
2. Support a continuous commitment of the commercial in studying the market and identifying new needs or expectations from customers, in defining the best sales strategies so as to achieve maximum results, in identifying for each customer the best product from the technical, production and economic point of view
3. Maximize the quality of “service” to customers within customer service through process management that ensures maximum punctuality in deliveries
4. Convinced that staff is our most valuable resource:
   – maintain an adequate level of sensitivity to the needs of the external and internal customer in order to understand and meet their needs through their work
   – maintain an adequate level of competence, understood as the ability to address technical and management issues and in line with customer expectations
   – create a working environment that can attract talented people and that can enable them to develop their full potential

In compliance with ISO 14001, DEMECO srl is committed to reducing its environmental impact by adopting the following strategies:

• Efficient resource management: optimising the use of energy, water and materials, with a particular focus on reducing consumption
• Limitation of emissions and waste: containment of waste generation and encouragement of recycling
• Sustainable purchasing choices: preference for goods and services with low environmental impact, favoring suppliers who adopt environmentally friendly practices throughout the product life cycle
• Energy efficiency: preference for energy from renewable sources and use of energy-efficient equipment
• Sustainable mobility solutions: promotion of smart working, car sharing and the use of environmentally friendly means of transport
• Optimization of transport and logistics: rational management of vehicle flows to reduce emissions and environmental impact
• Staff involvement and awareness-raising: dissemination of good environmental practices through training and internal communication activities.

A common and founding principle of all our action is to ensure compliance with applicable regulations and requirements in terms of both product and respect for the environment.

DEMECO srl is committed to regularly monitoring its environmental and quality performance, adopting all actions deemed useful for continuous improvement.

Convinced that people are the most valuable resource, DEMECO srl aims to motivate and involve all staff so that, fully understanding the company’s guiding principles, they actively collaborate in the implementation and continuous improvement of the Environmental Quality System.

This policy is made available to all stakeholders and is regularly reviewed to ensure its adequacy and effectiveness. During the Environmental Quality System Reviews by the Management, this policy is examined to assess its adequacy and the general objectives expressed in it are translated into specific objectives for each function and company level, supported as much as possible by measurable numerical indicators, so that its achievement can be monitored.